FAQ

Preguntas Comunes 

To enhance your concert experience (especially if you are a first-time Symphony goer), click on the questions to find the answers to the following commonly asked questions about The Phoenix Symphony.

If your question is not answered here, email us at info@phoenixsymphony.org.

 

  1. What should I wear to a Symphony performance?

  2. Is special access seating available for those patrons requiring wheelchairs or other special needs?

  3. I purchased tickets but can no longer attend the concert. What should I do?

  4. I would like to introduce my child to classical music. Which concerts do you recommend for children?

  5. When should I clap?

  6. What about other noises -- coughing, cell phones, pagers?

What should I wear to a Symphony performance?

Although it is commonly believed that there is a dress code, in fact, there is not a dress code for Phoenix Symphony performances. The typical patron's attire ranges from office casual to evening attire. This is your experience - dress how you feel comfortable!

Is special access seating available for those patrons requiring wheelchairs or other special needs?

Symphony Hall, Mesa Arts Center and the Scottsdale Center for the Arts have seating available for those patrons requiring wheelchair access or with other special needs. When possible, special access seating should be reserved in advance. Call The Phoenix Symphony Box Office at 602-495-1999 for details and seat availability.

I purchased tickets but can no longer attend the concert. What should I do?

Ticket holders who cannot attend a concert can exchange those tickets for non-restricted Classics or Pops concerts only (based on availability) for an exchange fee of $8 per ticket ($2 per ticket for subscribers). Tickets are exchanged on a ticket-for-ticket basis and cannot be used as a credit for a different number of tickets in another price range. As a tax deduction, tickets can be donated back to The Phoenix Symphony for resale prior to the concert.

Exchanges and donations must be made at least four hours prior to the concert. Exchanges and donations may be made in person at The Phoenix Symphony Box Office or tickets may be cut in half and faxed with payment information to 602-241-5347 or mailed to One North First Street, Suite 200, Phoenix, AZ 85004.

Tickets may be exchanged for higher-priced seating by paying the difference in cost. No refunds are given for the difference when the only available tickets are lower-priced. Tickets must be exchanged only through The Phoenix Symphony Box Office. Unused tickets to past concerts cannot be exchanged, donated or refunded.

I would like to introduce my child to classical music. Which concerts do you recommend for children?

The Family Concert Series is geared toward younger enthusiasts with hour-long programs preceded by fun pre-concert activities.

When should I clap?

The seasoned symphony-goer applauds after the end of a piece. This leads to some confusion at times as most pieces have movements which have periods of silence. A hint that may help you decipher a movement from the end of the piece: look at the conductor's arms, when they go down--there is a good chance the piece is over! If in doubt, cheating by watching your neighbor is perfectly acceptable. Should you find yourself moved to clap in a place that your neighbor does not clap ... do not fret ... the Maestro and orchestra appreciate your enthusiasm!

What about other noises -- coughing, cell phones, pagers?

Please be courteous to patrons and performers by refraining from talking or other audible disturbances while the concert is in progress. Please turn off cell phones, pagers, and watch alarms or set to vibrate upon entering the theatre.

Coughing is an unavoidable problem. There's nothing wrong with getting up and excusing yourself from the theatre if you need to.