FAQ

Feeling out of place? Not sure when to clap? Sense a sneeze coming on? Check out our FAQ’s!  

What should I wear to a Symphony performance?

This is your experience - dress how you feel comfortable! Typical attire ranges from office casual to evening attire.

Is special access seating available for those patrons requiring wheelchairs or other special needs?

Symphony Hall, Mesa Arts Center and the Scottsdale Center for the Arts have seating available for those patrons requiring wheelchair access or with other special needs. When possible, special access seating should be reserved in advance. Call The Phoenix Symphony Box Office at 602-495-1999 for details and seat availability.

I purchased tickets but can no longer attend the concert. What should I do?

Ticket holders who cannot attend a concert can exchange those tickets for non-restricted Classics or Pops concerts only (based on availability) for an exchange fee of $8 per ticket ($2 per ticket for subscribers). Tickets are exchanged on a ticket-for-ticket basis and cannot be used as a credit for a different number of tickets in another price range. As a tax deduction, tickets can be donated back to The Phoenix Symphony for resale prior to the concert.

Exchanges and donations must be made at least four hours prior to the concert. Exchanges and donations may be made in person at The Phoenix Symphony Box Office or tickets may be cut in half and faxed with payment information to 602-241-5347 or mailed to One North First Street, Suite 200, Phoenix, AZ 85004.

Tickets may be exchanged for higher-priced seating by paying the difference in cost. No refunds are given for the difference when the only available tickets are lower-priced. Tickets must be exchanged only through The Phoenix Symphony Box Office. Unused tickets to past concerts cannot be exchanged, donated or refunded.

I would like to introduce my child to classical music. Which concerts do you recommend for children?

Children 5 years of age and older are welcome at all performances with a purchased ticket, though some children find it difficult to sit still for the length of a full performance. Children of all ages are welcome at our Family Concert Series/

When should I clap?

You'll notice in your program book that many musical works have multiple movements or sections. While a short pause often follows each movement, it is customary to refrain from applauding during these pauses. After the final movement of a work, the conductor will turn around, a sure sign that it's time to applaud. If all else fails, you can always wait for the rest of the audience to begin clapping.

What about other noises -- coughing, cell phones, pagers?

Please be courteous to patrons and performers by refraining from talking or other audible disturbances while the concert is in progress. Please turn off cell phones, pagers, and watch alarms or set to vibrate upon entering the theatre.

Coughing is an unavoidable problem. There's nothing wrong with getting up and excusing yourself from the theatre if you need to.