My Account
Donate
Facebook-f Linkedin-in Youtube Instagram
DONATE
Home >Privacy Policy & Terms/Conditions

Terms & Conditions

By creating an account or purchasing a ticket, you agree to the following Terms & Conditions:

General Attendance Policies

  • No seating while a performance is in progress. Late seating is at the discretion of the ushers. Some programs do not allow late seating once the program has begun.
  • The Phoenix Symphony may photograph or record ticketholders and use such photography or recordings in good faith to promote the Symphony, without remuneration or additional permission from the ticketholder.
  • The taking of photographs or use of any recording devices is strictly prohibited during performances.
  • Please silence all mobile phones and electronic devices before the performance begins.

Ticketing Policies

  • Your ticket is a revocable license and may be revoked at any time for violation of venue policies.
  • No refunds. If you are unable to use your tickets, please call Patron Services at 602-495-1999 prior to the performance to exchange your tickets or donate them back to the Symphony.
  • Patron Services hours: Monday–Friday, 9:00 AM – 5:00 PM.

Third-Party & Unauthorized Ticket Sellers

  • The Phoenix Symphony strongly recommends purchasing tickets directly through our official website, box office, or approved partner vendors.
  • We are not responsible for tickets purchased through unauthorized third-party sellers, including resale websites, brokers, or individuals.
  • Tickets obtained from unauthorized sellers may be:
    • Invalid
    • Mispriced
    • Misrepresented
    • For incorrect dates, seat locations, or performances
  • We reserve the right to deny entry to patrons holding tickets that cannot be validated or were purchased from unapproved sources.
  • We cannot issue refunds, exchanges, or customer support for tickets not purchased directly through our authorized channels.

If tickets are transferred or resold through an approved platform, the ticket holder assumes all associated risks.

Privacy Policy

This website is the property of The Phoenix Symphony. © 2021. All Rights Reserved.

Mailing Address:
One North First Street, Suite 200
Phoenix, AZ 85004

Email: [email protected]
Phone: 602-495-1999

Information We Collect

We collect:

  • Email addresses of those who communicate with us
  • Aggregate information on pages visited
  • User-specific information on pages visited
  • Voluntarily submitted information such as surveys or registrations
  • Name, address, telephone number, and payment information (e.g., billing address)

Our web server does not automatically recognize personal information such as domain or email address.

How We Use Information

Information collected may be used to:

  • Improve website content
  • Notify consumers about website updates
  • Contact consumers for marketing purposes

Cookies

We use cookies to:

  • Record session information
  • Track items added to shopping carts
  • Store user-specific page visit data

Communications Preferences

To opt out of receiving emails or mailings, please notify us via email or postal mail.
To be removed from shared mailing lists, provide your exact name and email or postal address.

Telephone numbers provided online are used only for matters related to online orders.

Third-Party Data Policies

  • We do not partner with or have special relationships with ad server companies.
  • We use Google Analytics, and neither we nor third parties will use the service to collect personally identifiable information or associate website data with personal data from any other source.

Future Changes

From time to time, we may use customer information for new, unanticipated purposes. Updated policies will be posted on our website, and you may opt out of new uses by contacting us.

Security

We maintain appropriate physical and digital security measures to protect against the loss, misuse, or alteration of information collected on our site.

Concerns

If you feel this site is not following its stated information policy, please contact us at the above email, address, or phone number.

Messaging Terms & Conditions

Program Description
By opting in, you agree to receive recurring automated marketing and informational text messages from The Phoenix Symphony at the mobile number you provided. Messages may be sent using an automatic telephone dialing system.

Consent
Your consent to receive marketing messages is not a condition of purchase. By opting in, you confirm that you are the account holder or have the account holder’s permission and that you provide prior express written consent to receive text messages from The Phoenix Symphony.

Message Frequency
Message frequency may vary.

Message & Data Rates
Message and data rates may apply. Check with your wireless provider for details. Carriers are not liable for delayed or undelivered messages.

Quiet Hours
We will not send marketing text messages between 9:00 PM and 8:00 AM local time in your time zone, unless:

  • You have expressly consented to receive messages during these hours, or
  • A message is transactional, informational, or related to an ongoing service or event (e.g., ticket reminders, schedule changes, or urgent updates).

Opt-Out Instructions
You may opt out at any time by replying STOP, UNSUBSCRIBE, or any message that clearly expresses your desire to stop receiving messages. After opting out, you will receive a confirmation message and no further messages will be sent.

Help Instructions
Reply HELP for assistance or contact us at [email protected].

Supported Carriers
Supported carriers may change without notice. Carriers are not liable for delayed or undelivered messages.

Privacy Policy
For information on how we collect and use your data, please visit: [Insert Privacy Policy Link].

User Responsibilities
You agree to notify us if you change or transfer your mobile number by replying STOP or contacting us at [email protected].

Message Content Disclosure
Messages may include promotional offers, event updates, ticketing information, and other marketing content related to The Phoenix Symphony.

Terms Updates
We may update or terminate this messaging program at any time. Continued participation constitutes acceptance of any changes.

2026/27 CREATE YOUR OWN SUBSCRIPTIONS ON SALE NOW. Click here to learn more. 

Maximize Your Impact —
Before December 31

As the year comes to a close, your charitable gift can make a meaningful difference and provide valuable tax benefits.

Your support of The Phoenix Symphony helps ensure music continues to inspire our community — from unforgettable performances and music education programs to compassionate hospice bedside visits that bring comfort when words fall short.

Make your year-end gift today and help us reach our $250,000 goal before midnight on December 31. Your contribution is be tax-deductible and can have an immediate impact on the music and programs you care about most.

Give before December 31 to make your impact count.

DONATE NOW

Scheduled Maintenance

Our ticketing system will be down from 5/1/25 at 9:00 PM through 5/2/2025 at 6:00 AM.

We apologize for any inconvenience and appreciate your patience.

Help Us Reach $250,000 by December 31

Your gift to the Phoenix Symphony keeps music alive — from powerful performances and education programs to hospice bedside visits that bring comfort and connection when words fail. Give today and help us reach our $250,000 year-end goal before midnight, December 31.

DONATE NOW