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Home >Privacy Policy & Terms/Conditions

Terms & Conditions

By creating an account or purchasing a ticket, you agree to the following Terms & Conditions:

General Attendance Policies

  • No seating while a performance is in progress. Late seating is at the discretion of the ushers. Some programs do not allow late seating once the program has begun.
  • The Phoenix Symphony may photograph or record ticketholders and use such photography or recordings in good faith to promote the Symphony, without remuneration or additional permission from the ticketholder.
  • The taking of photographs or use of any recording devices is strictly prohibited during performances.
  • Please silence all mobile phones and electronic devices before the performance begins.

Ticketing Policies

  • Your ticket is a revocable license and may be revoked at any time for violation of venue policies.
  • No refunds. If you are unable to use your tickets, please call Patron Services at 602-495-1999 prior to the performance to exchange your tickets or donate them back to the Symphony.
  • Patron Services hours: Monday–Friday, 9:00 AM – 5:00 PM.

Third-Party & Unauthorized Ticket Sellers

  • The Phoenix Symphony strongly recommends purchasing tickets directly through our official website, box office, or approved partner vendors.
  • We are not responsible for tickets purchased through unauthorized third-party sellers, including resale websites, brokers, or individuals.
  • Tickets obtained from unauthorized sellers may be:
    • Invalid
    • Mispriced
    • Misrepresented
    • For incorrect dates, seat locations, or performances
  • We reserve the right to deny entry to patrons holding tickets that cannot be validated or were purchased from unapproved sources.
  • We cannot issue refunds, exchanges, or customer support for tickets not purchased directly through our authorized channels.

If tickets are transferred or resold through an approved platform, the ticket holder assumes all associated risks.

Privacy Policy

This website is the property of The Phoenix Symphony. © 2021. All Rights Reserved.

Mailing Address:
One North First Street, Suite 200
Phoenix, AZ 85004

Email: [email protected]
Phone: 602-495-1999

Information We Collect

We collect:

  • Email addresses of those who communicate with us
  • Aggregate information on pages visited
  • User-specific information on pages visited
  • Voluntarily submitted information such as surveys or registrations
  • Name, address, telephone number, and payment information (e.g., billing address)

Our web server does not automatically recognize personal information such as domain or email address.

How We Use Information

Information collected may be used to:

  • Improve website content
  • Notify consumers about website updates
  • Contact consumers for marketing purposes

Cookies

We use cookies to:

  • Record session information
  • Track items added to shopping carts
  • Store user-specific page visit data

Communications Preferences

To opt out of receiving emails or mailings, please notify us via email or postal mail.
To be removed from shared mailing lists, provide your exact name and email or postal address.

Telephone numbers provided online are used only for matters related to online orders.

Third-Party Data Policies

  • We do not partner with or have special relationships with ad server companies.
  • We use Google Analytics, and neither we nor third parties will use the service to collect personally identifiable information or associate website data with personal data from any other source.

Future Changes

From time to time, we may use customer information for new, unanticipated purposes. Updated policies will be posted on our website, and you may opt out of new uses by contacting us.

Security

We maintain appropriate physical and digital security measures to protect against the loss, misuse, or alteration of information collected on our site.

Concerns

If you feel this site is not following its stated information policy, please contact us at the above email, address, or phone number.

Messaging Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from The Phoenix Symphony for The Phoenix Symphony. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with The Phoenix Symphony. The Phoenix Symphony reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. The Phoenix Symphony also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from The Phoenix Symphony again, just sign up as you did the first time and The Phoenix Symphony will start sending messages to you again.

Info

Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected].

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our [Link to SMS privacy policy].

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

A NEW CHAPTER BEGINS. 2026/27 CURATED SUBSCRIPTIONS ON SALE NOW. Click here to learn more. 

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Maximize Your Impact —
Before December 31

As the year comes to a close, your charitable gift can make a meaningful difference and provide valuable tax benefits.

Your support of The Phoenix Symphony helps ensure music continues to inspire our community — from unforgettable performances and music education programs to compassionate hospice bedside visits that bring comfort when words fall short.

Make your year-end gift today and help us reach our $250,000 goal before midnight on December 31. Your contribution is be tax-deductible and can have an immediate impact on the music and programs you care about most.

Give before December 31 to make your impact count.

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Scheduled Maintenance

Our ticketing system will be down from 5/1/25 at 9:00 PM through 5/2/2025 at 6:00 AM.

We apologize for any inconvenience and appreciate your patience.

Help Us Reach $250,000 by December 31

Your gift to the Phoenix Symphony keeps music alive — from powerful performances and education programs to hospice bedside visits that bring comfort and connection when words fail. Give today and help us reach our $250,000 year-end goal before midnight, December 31.

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