The Phoenix Symphony is excited to announce we are upgrading to a new, easy-to-use ticketing system. During this transition, our TICKETING SYSTEM IS DOWN September 11, 12, 13, and 14. Our new ticketing system will be live on September 15. Sorry for any inconvenience. Feel free to browse our performances in the meantime.

Box Office and Ticket FAQs

The Phoenix Symphony Box Office is open in our Administrative Offices, Monday through Friday, 9am-5pm. You can reach us by phone at 602-495-1999 during those hours or any time by email at [email protected]. Our offices are located in downtown Phoenix at 1 N 1st St, Ste 200, Phoenix, AZ 85044, which is on the northeast corner of Washington St and 1st St. The lobby doors are located between Cartel Coffee and the Kettle Black and we are on the 2nd floor.

Please note: On performance days we are open at our performance venue 2 hours prior to performance time.

You can purchase tickets through our website,, over the phone, or in person.

To ensure that our patrons do not experience ticket fraud, The Phoenix Symphony limits ticket delivery options to WILL CALL or MAIL DELIVERY. Currently, we are not offering a print-at-home delivery method. In addition, we are ONLY accepting credit cards with a U.S. billing address online. Please call Patron Services if you have a credit card and billing address outside of the U.S. to determine other options. 

Call our Patron Services Team with any questions: (602) 495-1999, Mon-Fri 9:00 AM – 5:00 PM.

The Phoenix Symphony is the only authorized seller of Phoenix Symphony tickets. Tickets purchased from an unauthorized seller are often sold at a higher price than their face value and may be invalid, prohibiting entry. Tickets obtained via sources other than or The Phoenix Symphony Box Office are at the buyer’s own risk.

No problem – just call us at (602)495-1999, email at [email protected], or stop by the customer service window at the performance.

Contact the box office via phone at (602)495-1999 or email [email protected], to have them reissue your tickets. For Print at Home tickets, please allow 30 minutes after you place your order for them to arrive in your inbox.

Please check your promotions, spam and junk folders. You can search for an email titled “Your Print at Home Ticket from the Phoenix Symphony”.

We can exchange your tickets for another performance in the same season of similar value. Please call the box office at (602) 495-1999 or email [email protected]. Exchanges must be made prior to the date of the performance. There is an $8 exchange fee per ticket. Exchanges are free for Subscribers. If you are unable to reach the box office via phone, please send an email, and our team will reach out with help as soon as we are able.

Please note: Exchanges are a ticket for ticket exchange and any difference is not refundable. 

Yes! If you are unable to attend a concert or would like to donate your ticket, please call or email the box office. Tickets must be donated prior to the date of the performance. You’ll receive an acknowledgement letter of your donation 5-7 business day after your ticket donation is processed. 

You will notice some additional fees on your order as this is a standard practice in the ticketing business. Our convenience fees are among the lowest in the valley and are used to cover administration, ticketing and delivery costs. The facility fee is charged by the venue in which the performance is held.

Please note: The convenience fee is $7 per ticket online and $10 per ticket in person or over the phone. The only time this fee is waived is 2 hours before the performance at the ticket sale window. 

If you currently have credit with us, you can donate or purchase tickets with your credit.

To donate your credit and receive a tax deductible letter please call patron services at 602.495.1999.

To purchase tickets online, you can apply your credit on the payment page of your order. You must be logged into your account to access this credit. You can also call patron services at 602.495.1999.

All On-Account credits will expire at the end of the 2023-24 season on June 30, 2024.

See our Voucher Donation Request page here. 

If you attend with 10 or more people, you’re a group!

If you know which concert you wish to attend, we can take your request now! Advance ordering is the key to good seats.

A 10% non-refundable deposit is required to hold your seats. Your deposit will be credited towards your final balance. Should your group have to cancel, this deposit can be applied to another concert held during the same season.

Final payment is typically due 4 weeks prior to the performance date.

Yes! Group sales orders can be adjusted up to the time of final payment.

We make every effort to seat all members of your group together. If this is not possible, your group may be split into smaller groups. Please note that the further in advance you place your order, the greater chance your seating requests will be accommodated.

There is a $10 handling fee per order for group tickets. There are also facilities fees ranging from $1 per ticket to $4 per ticket depending on the venue.

After final payment is received, your tickets will be mailed to you. If you prefer, you may request to pick up your tickets at the Will Call window, or from our Box Office located at One North First Street, Suite 200. For more information and to order Group Tickets call the Box Office at (602)495-1999 or e-mail [email protected].

With our Sunday matinee performances, and our regular evening concerts, we can fit your schedule! We also offer easy access and wheelchair seating.

Bring your church members closer together with an enjoyable outing to the Symphony. With a terrific season of great music, we will find the right concert for you!

Friends & Family
Whether you are celebrating a special occasion or simply looking for a fun outing together, The Phoenix Symphony provides entertainment you can trust. Our Group Sales Office is here to help you arrange all the details.

Clubs & Organizations
We will make this your best activity ever! We are here to assist you with all your club’s needs – from choosing the most suitable concerts to providing flyers to help you promote the event.

Travel & Tours
A Phoenix Symphony performance is a must for your trip itinerary to the Valley of the Sun. Take advantage of our affordable group rates to experience the cultural highlight of your tour.

Enjoy an unforgettable educational experience with our special student rates. Student groups receive even greater discounts for some concerts. Some restrictions apply. To learn more about Student Tickets, click here.

Sharing the joy of live symphonic music is the perfect way to reward valued associates and clients. Enjoy world-class entertainment at generous group discounts. Remember, if you attend with 10 or more people, you’re a group! We welcome Conventions, Scout Troops, Social and Professional Organizations, Synagogues, Youth Groups, and more!

Alumni Associations
Come mingle with fellow alum at a pre or post concert reception followed by a memorable Phoenix Symphony concert.  

Take the hassle out of parking downtown for any of our performances at Symphony Hall. The Collier Center Parking Garage ($13) is located on 201 E Washington St Phoenix, AZ 85004 (on Washington St between 2nd St and 3rd St). You can have prepaid parking at The Phoenix Convention Center West Garage ($15) which is located on 185 N 2nd St Phoenix, AZ 85004 (on the southeast corner of 2nd St and Monroe St). Parking pass need to be purchased 7 business days before the performance date. Please call the box at (602)495-1999 or email [email protected]

Please note: Parking prices are controlled by the City of Phoenix and can change the night of your performance. 


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